From our base in England, we supply all products from meat, fish, fruit and vegetables, as well as specialist products, drinks, wine and interior items, to clients all over the world.
The only exception to this is during the summer season in the Med (April through to October), when we conduct the majority of our business through our French office at M.I.N. in Nice. We have mirrored our UK set-up and use local fishmongers, fruit and vegetables and a few other specialist suppliers from markets in Nice, where the freshness and quality of goods can be guaranteed and where we can achieve efficiencies in turnaround time, airfreight and a reduced environmental impact.
M.I.N. supplies the smaller markets in the area, such as Antibes and Cannes, so you will probably be familiar with the quality available. We are always more than happy to show you around the market if you have the time. The best days for fruit and vegetables are Monday, Wednesday and Friday…the earlier the better!
We also have excellent relationship with many world renowned chateaux, which enables us to source fantastic wines, as well as arranging visits for your guests.
From our office in Nice, we arrange the daily deliveries along the Cote d'Azur from Marseilles to Portofino and the regular deliveries further afield, to:
A member of the Shore Solutions team will collect your customs cleared goods from the airport and delivery them directly to you.
Once we have received and confirmed a delivery schedule for your order, we will place orders for your provisions. We use a range of suppliers, most of whom we have been working with for a number of years. They have been selected because they consistently supply goods of an exceptional quality and are very familiar with the specific requirements of our clients.
We take great care packing your goods for airfreight. It is often a time-consuming, but always worthwhile process, because we cannot guarantee how boxes will be handled in transit through the airport and we need to ensure that the goods can withstand the journey. We have recently switched to a new, 70% recycled packaging solution for chilled and frozen goods, which should also help to ensure goods arrive in the very best condition.
Once we have agreed a location and a date for delivery; we book the airfreight space with our agents. For shipments to the Med, we plan the delivery into our schedule, and try to ensure that the drivers will reach you at a convenient time. We try to offer a two hour window within which your delivery will take place, however this is subject to any delay, we always aim to keep you informed of its progress.
Along with your delivery, we send a packing list to advise you of the number of boxes and contents of each one. This has been designed to help you sort through your goods, according to your order and advise which boxes contain chilled, frozen, or ambient products for the galley, guests, crew or interior.
Depending on where we are sending your shipment, we may be required to send particular documentation to demonstrate the food health, hygiene and origin of certain items within your order to ensure swift clearance of your goods through customs. We handle all of this documentation and work directly with the agent to ensure that customs receive everything required. You can be cc'd on these communications if you would like to be kept in the loop.
Once your goods have been sent, we work quickly to finalise your invoice. Sometimes we have to confirm Clearance and Freight charges. If you have any queries regarding your delivery, these must be communicated to your account manager within 24 hours of delivery. Your invoice will be emailed to you, or the appropriate contacts that you have provided for settlement within seven days.
Our terms are strictly 7 days from date of delivery, by bank transfer or credit card, the details of which should be supplied at the time of ordering. Credit card payments will incur and transaction fee of 2.9%.
Upon completion of a delivery, we will call you to discuss your experience and to ensure you are happy with all of the goods received. We are always keen to receive comments about our services and products, in order that we can continually upgrade and improve our service.
If you have concerns about the costs incurred for your order, there are a few ways that we can help you cut the cost of your delivery: